How to Submit a Help Ticket to the Buying Center

The Buying Center is working on improving our processes by implementing new tools and making changes to our current procedures. The most effective way to communicate with the Buying Center is through HappyFox by submitting a ticket.

Please see the instructions below and make sure to select Buying Center for ticket Category.

1. Utilize this link: Happy Fox

• Select Category Buying Center

2. Select the sub-category for the ticket.

• General Inquiry: any question
• Mobile Device Management:  wireless phone order questions
• Catalog Management: add or change catalogs
• Oracle Update:  urgent requests open, close POs or request creator / requester names on POs. If not urgent, use this link to: Online open close move PO requests
• Contracts Management: Procurement team usage only
• Supplier management: iSupplier form, Supplier update requests or questions
• System Update required (HappyFox users only): DO NOT USE THIS SUB-CATEGORY.

3. Type in a subject for the ticket and any additional information we might need for your ticket. CC and attachments are optional. However, the more information you provide to us, the faster we can solve your ticket.

4. Add your contact information.

5. Click ‘Create Ticket’ and a ticket will be created for the Buying Center team.

You will receive an automated reply from HappyFox buying center email along with a ticket number. Our SLA is 24 hours for a business week (M-F).