How to sSbmit a  Help Ticket to Proc Ops - EMEA

EMEA Proc Ops is working on improving our processes by implementing new tools and making changes to our current procedures. The most effective way to communicate with EMEA Proc Ops is through HappyFox by submitting a ticket. Please see the instructions below and make sure to select EMEA Proc Ops for ticket Category.

1. Go to https://hertzp2p.happyfox.com
2. Click on ‘SUBMIT TICKET’ found at the top right of the Hertz P2P HappyFox Home page

3. Select ‘EMEA Proc Ops’ for category.

4. Select the sub-category for the ticket. (Example: If you need to submit a ticket to Fleet, select ‘Fleet’ and complete required fields below). There are three sub-categories under EMEA Proc Ops (DFM, Fleet and Non Fleet)

5. Select the type of request depending on the sub-category selected. See below a list for type of request we have created for reference.
   • DFM
     • All Queries
   • Fleet
     • Catalogues
     • General Inquiries
     • VPS/NVS
   • Non Fleet
     • General Inquiries
     • Hold Release
     • iProcurement
       • Approval Transfer
       • Error
       • General Query
       • iSupplier
       • Receipt Transfer
       • Reopen PO
       • User Profile
     • Catalog
       • Add/amend existing catalog (add/remove lines)
       • New catalog request
     • Reporting Request

6. Select the country your ticket is for.

7. Type in a subject for the ticket and any additional information we might need for your ticket. CC and attachments are optional. However, the more information you provide to us, the faster we can solve your ticket.

6. Add your contact information.
7. Click ‘Create Ticket’ and a ticket will be created for EMEA Proc Ops team. You will receive a confirmation with the ticket number and a copy of your original message for your records.