IT Service Desk – IMAC (Install/Move/Add/Change) Process

To open a IMAC Service Request. 
Send a detailed email of the IT work needed to IMacDesk [email protected]

If the IMAC service request is for a user in the Estero WHQ campus, please advise the IMAC coordinator to assign the IMAC activity to HTZ-DS-ESTERO. Please include the following (required) information:

Affected user’s name:

Employee ID:

Best Contact Phone #:

Date and Time needed by:

Work needed:

(If your request involves a desk move, include the from desk # -> to Desk #)

IMPORTANT: IMAC requests are typically completed in 2 - 3 business days - plan your request accordingly! Urgent requests are prioritized on a LIMITED case-by-case basis. Submit one ticket per employee, bulk requests for multiple employees on the same email will be rejected and subject to delay. Requests for new hire equipment installs should be completed at minimum of one week in advance of the employee start date, two weeks is recommended. Finally, only email information that it relevant to the IT IMAC request, do not send chain or bulk distribution emails with facilities or supply requests, as this results in confusion with the IMAC coordinators and will likely result in delayed service