Car Keys Express Orders

 

Utilizes the CKE-Guidebook 2024 for ordering, document is in the attachment section below

 

Canceling a PO

After a PO has been created but it is determined the key is no longer required and you need to cancel the purchases order follow the below steps.

Contact Car Keys Express dispatch at Dispatch@carkeysexpress.com or 1-855- 869- 5397 ext. 009 to confirm they have not already started to cut/program the key.

If they have not started, ask them to cancel the order. Once confirmed, cancel the requisition / PO. Never cancel the PO until you are sure CKE is not going to provide the key.

*see the how to guide: Cancel a requisition w/PO w/o PO

 

Origination fee / cancel a line

Hertz will be charged a $30 fee per key by CKE if you are unable to provide the key code at the time of programming.  You only need to add this fee when the key code is not found.

 

If the fee was added to the PO but Car Keys Express did not need to charge for this service, do not receipt the line, cancel this line from the requisition.

On the Manage Requisitions page, in the Search region, enter the requisition number in the ‘Requisition’ field.

Click ‘Search.’ Or location the PO within this same view.

 

Select the PO number

 

Highlight the origination fee line on the PO, from ‘Actions’ menu above the line, select the ‘Cancel line’ choice.

On the Cancel Requisition dialog box, enter the reason for the cancellation in the ‘Reason’ field, and then click ‘OK.’

Add note to the change order description

Select, SAVE, select SUBMIT

 

Receipt and Invoice Viewing

Use the manage orders view, enter the PO, use the schedule tab (arrange the view* to see ordered, received and invoices amounts).

This will show how the receipt and invoice have been applied.

In the below example:

Line #1 but has not been received.

Line #2 has been received for 2 which is incorrect, it should be received for 20.90

*If the invoice does not show the pin code fee, then this line should not have been received.

 

*If are unsure how to update your view to show the above column headings, see the how to guide: Customizing Oracle Views

 

If you have any questions, contact the buyingcenter@hertz.com

 

NOTE: this guide and the Car Key Express Guideline-2024 are available to download, see the below attachments sections.