When items have been received but they are incorrect, damaged or not needed use the Return option. This will alert Accounts Payable there is an issue and to look for a credit or invoice correction.

If the supplier does not require the items to be physically sent back but they are providing credit or sending replacements, use the Return receipt process.

Note: Return can only be POs that are set up by type ‘GOODS’. POs that are set up as type ‘SERVICES’ cannot use the return process; this is the error that will populate. This type of PO will have to use Correct receipt process.

If you have already received the PO for the full amount, go to Manage Receipts

Select paper icon ‘Manage Receipts”

 

Enter the PO and select items received: Any time, search.

 

Click on the PO line to highlight and select Return.

 

Add the number of items to be returned. Example ordered 6 but returning 3 add quantity of 3. Add the reason, if the supplier provides an RMA (return material authorization) number add it, use the note box to add any further details.

Select Submit

The process has been completed.